Privacy Policy for smhealthzone.com

Last Updated: 27/oct/2025

Website: smhealthzone.com

1. Introduction

Welcome to smhealthzone.com (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your data with transparency and security. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our online clinic, e-commerce store, and blog.

By using our website, you consent to the data practices described in this policy.

Please Note; Our services are not intended for users under 18

2. Information We Collect

A. Online Clinic (Global Service):

• Personal & Health Information: When you book an appointment, we collect:
  • Required: Your full name, email address, and phone number.
  • Conditional: Your address (required for determining fee structure: Pakistan vs. International).
  • Optional: You may choose to upload medical history, current symptoms, prescription details, and medical reports/images. Please note that while upload is optional, this information may be required for an effective consultation during your Google Meet appointment.
• Consultation Data: We maintain records of your consultations as necessary for providing care.

B. E-Commerce Store (Pakistan Only):

• Order Information: When you place an order, we collect your name, billing/shipping address, email address, and phone number to process and deliver your order.

C. Blog & General Website Use:

• Automated Data: We use Google Site Kit and LiteSpeed Cache which may automatically collect information such as your IP address, browser type, operating system, referring URLs, and pages visited to analyze trends and improve site performance. This data is generally aggregated and anonymous.
• Advertising & Analytics: We use the Facebook Pixel and Pinterest Tag on our website. These tools collect data about your visit (such as your IP address, pages viewed, and actions taken) to measure the effectiveness of our advertising campaigns, deliver personalized ads on Facebook and Pinterest, and build audiences for future marketing.
• Comments: If you leave a comment on our blog, we collect the data shown in the comments form, your IP address, and browser user agent string.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Online Clinic: To schedule and conduct your online consultation via Google Meet, communicate with you primarily via our dedicated email (appointment@smhealthzone.com), and provide ongoing healthcare services.
• E-Commerce: To process your orders, arrange for shipping, and provide invoices.
• Communication: To respond to your inquiries and send you administrative information related to your appointments or orders.
• Website Improvement: To analyze how our website is used and to understand our audience.
• Marketing: To serve personalized advertisements to you on platforms like Facebook and Pinterest, and to analyze the performance of our marketing campaigns.

4. How We Share Your Information

We value your trust and do not sell your personal information.

• Service Providers: We share information with trusted third parties who assist us in our operations:
  • Hosting: Our website is hosted on Hostinger, which stores our data on their secure servers.
  • Consultations: Online appointments are conducted via Google Meet.
  • Analytics & Advertising: We use Google Analytics, the Facebook Pixel, and the Pinterest Tag to understand website traffic and run advertising campaigns.
  • E-Commerce: Our WooCommerce store is integrated with Pinterest to sync our product catalog.
• Legal Obligations: We may disclose information where required by law.
• E-Commerce Fulfillment: For order delivery in Pakistan, we share your name, address, and phone number with third-party shipping/logistics partners.

5. Payment Processing

We currently use manual payment processing methods for your security:

• For Pakistan: Payments are made via EasyPaisa, JazzCash, or Bank Transfer. You will receive instructions and provide proof of payment via a channel like WhatsApp. We do not store any bank account or mobile money account details on our website. Payment confirmation screenshots are deleted immediately after verification.
• For International Patients: Payments are made via Payoneer. We do not process credit/debit cards directly on our site.

6. Advertising on Our Website

We may allow third-party advertising companies, such as Google AdSense, to serve ads when you visit our website. These companies use cookies and similar tracking technologies to collect non-identifiable information about your visits to this and other websites to provide advertisements about goods and services likely to be of greater interest to you.

• Third-Party Responsibility: The placement of these ads and the data collection by these third-party ad servers are governed by the respective privacy policies of those companies. We are not responsible for the content of the ads displayed or the data collection practices of these external networks.
• Your Choices:
  • You can opt-out of personalized advertising from Google by visiting Google’s Ads Settings.
  • You can generally opt-out of receiving personalized ads from members of the Network Advertising Initiative (NAI) by visiting their opt-out page.
  • We encourage you to review the privacy policies of any third-party ad network you engage with for more information on their practices and your opt-out rights.

7. Data Retention & Security

• Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements.
  • Online Clinic Records: We retain patient data for a minimum of 30 days after the conclusion of an appointment cycle to facilitate rescheduling. Data may be retained longer if a follow-up is scheduled or as required by applicable law.
  • E-Commerce Orders: We retain order information for as long as necessary for tax and warranty purposes.
• Data Security: We implement appropriate technical measures, including utilizing the security features provided by our hosting provider, Hostinger, to protect your personal data against unauthorized access, alteration, or destruction.

8. Your Data Protection Rights

You have the right to:

• Access: Request copies of your personal data.
• Rectification: Request that we correct any information you believe is inaccurate.
• Erasure: Request that we delete your personal data. We will comply where legally permissible, noting that we may need to retain certain information for specific legal reasons (such as medical record-keeping obligations).
• Object to Processing: Object to our processing of your personal data.

To exercise any of these rights, please contact us using the relevant dedicated email address below. This ensures your request is handled by the correct team promptly:

• For requests related to the Online Clinic (appointments, patient data): appointment@smhealthzone.com
• For requests related to E-Commerce orders (purchases, customer data): shop@smhealthzone.com
• For all other general privacy inquiries: info@smhealthzone.com

9. International Data Transfers

Our online clinic is available globally. Your data may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data.

10. Third-Party Links

Our website may contain links to other sites. We are not responsible for the content or privacy practices of such other sites.

11. Changes to This Privacy Policy

We may update this policy. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

Last Updated: 27 /oct /2025

This Cookie Policy explains how smhealthzone.com (“we,” “our,” or “us”) uses cookies and similar tracking technologies when you visit our website.

1. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work efficiently, as well as to provide information to the website owners.

2. Why Do We Use Cookies?

We use cookies for several reasons, which are categorized below. Some cookies are essential for our website to function, while others help us improve your experience, understand how our website is performing, and personalize content and ads.

3. Types of Cookies We Use

4. How You Can Control Cookies

You have the right to decide whether to accept or reject non-essential cookies.

• Cookie Banner Consent: When you first visit our website, you were presented with a cookie consent banner that allows you to “Accept All,” “Reject All,” or customize your “Cookie Settings.” You can change these preferences at any time by clicking the “Cookie Settings” link, which is always accessible on our site (typically in the website footer).
• Browser Settings: You can also set your web browser to refuse all or some cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

5. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. We will post the updated policy on this page and change the “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy/cookie policy, please contact us at the appropriate dedicated channel:

For E-Commerce & Order Related Questions: shop@smhealthzone.com

For General Inquiries: info@smhealthzone.com

For Clinic & Patient Related Questions: appointment@smhealthzone.com